Dashboard
Wednesday, 25 March 2026 · Good morning, Sarah 👋
2
Crisis Alerts
▲ 1 from yesterday
8
Today's Sessions
3 confirmed · 5 pending
34
Active Caseload
↑ 2 new this month
5
Pending Follow-ups
3 overdue > 7 days
56
Avg Engagement Score
▼ 3 low (<40)
Today's Sessions
25 Mar 2026
9:00
Tan Ah Kow HIGH RISK
Individual · Video · Sarah Lim
10:30
Grief Support Group
Group Session · 6 seniors · David Tan
11:00
Mdm Koh Siew Lin HIGH RISK
Individual · Phone · Sarah Lim
2:00
S/O Krishnaswamy
Individual · In-Person · Priya Nair
3:30
Lim Ah Moi
Individual · Video · David Tan
4:00
Community Room Check-in
Group · Toa Payoh Room · Sarah Lim
Activity Feed
5 newCrisis Flag — Ava Escalation
Tan Ah Kow expressed distress in Ava chat
8 min
New Session Request
Abdul Rahim Bin Hamid — prefers morning
22 min
Low Mood Check-in
Mdm Koh Siew Lin logged mood 2/10
1 hr
Session Completed
Lee Bee Hwa · outcome rated 4/5 by counsellor
2 hr
Disengagement Alert
Wong Chee Keong — no app login for 8 days
3 hr
Case Note Pending
Mdm Ramlah Bte Salleh — session 3 days ago
3 hr
Caseload Wellbeing Pulse — 30 Days
Average mood score across all 34 seniors
At-Risk Seniors
TK
Tan Ah Kow
Mood 3.2 · Ava flagged
KS
Koh Siew Lin
Mood 2.8 · No login 15 days
SK
S/O Krishnaswamy
Mood 4.4 · Missed session
Engagement Overview — Caseload
App activity, check-ins, community & exercise · last 30 days
56
Avg Score
4
Well Engaged (≥70)
2
Moderate (40–69)
2
Disengaged (<40)
Check-in Rate
68%
Exercise Activity
55%
Community Chat
48%
Ava Conversations
72%
Disengagement Alerts
3 flaggedKS
Mdm Koh Siew Lin
Engagement score: 18 · No check-in 8 days
18
Has not opened the app in 15 days and missed all community sessions this month. High-priority outreach needed.
TK
Tan Ah Kow
Engagement score: 32 · Low community activity
32
Check-in rate dropped to 45% this month. Only attended 1 community room session. Encourage social participation.
SK
S/O Krishnaswamy
Engagement score: 52 · Missed last session
52
Moderate engagement but skipped last counselling session. Exercise activity has declined from previous month.
Senior Profiles
34 seniors in your caseload
Personal Details
Health Conditions
Languages
Mood Trend — Last 90 Days
Daily check-in scores from the app
● Mood score (0–10)
— Risk threshold (4.0)
Session History
Ava Conversation History
Care Goals
Counselling Sessions
Manage all sessions and requests
Case Notes
Session documentation and logs
Ava Monitor
Review AI companion conversations
⚠ 4 Flagged Conversations
Select a conversation
💬
Select a conversation to review
Analytics
Insights across your caseload
4.8
Avg Mood Score
↓ from 5.2 last quarter
7
At-Risk Seniors
2 crisis · 5 medium
68%
Improvement Rate
After 4+ sessions
147
Ava Sessions
12% escalation rate
Organisation Mood Trend — 90 Days
Average mood score across all seniors
Sessions by Type
Individual 60%
Group 28%
Ava-only 12%
Top Presenting Issues
Monthly Session Volume
Oct
Nov
Dec
Jan
Feb
Mar
Sessions per month · Mar: 42 sessions ↑18%
56
Avg Eng Score
↓ 4 pts vs last month
68%
Check-in Rate
↑ from 62% last month
55%
Exercise Rate
≈ stable
136
Community Msgs
↑ 22% this month
2
Disengaged
Score < 30
Engagement by Dimension
Average across all 34 seniors · last 30 days
Daily Check-ins (25 pts max)17 / 25
Exercise Activity (20 pts max)11 / 20
Community Participation (20 pts max)10 / 20
Ava Conversations (15 pts max)11 / 15
App Active Days (10 pts max)7 / 10
Counselling Attendance (10 pts max)7 / 10
Engagement by Risk Tier
HIGH RISKAvg 25 / 100
2 seniors — lowest check-in rates, minimal community activity
MEDIUM RISKAvg 55 / 100
3 seniors — moderate app usage, inconsistent exercise
LOW RISKAvg 78 / 100
3 seniors — strong daily routines and social engagement
Key Programme Insight
High-risk seniors are least engaged on the app
The 2 seniors most in need of support have the lowest app engagement (avg score 25). Consider proactive outreach or a buddy programme to help re-engage them through the digital platform.
Engagement Scores — All Seniors
Sorted by engagement score · last 30 days